Shipping & Delivery
At Elara & Co. Melbourne, we do our best to ensure every order is delivered safely, securely and as quickly as possible. Below you’ll find everything you need to know about our shipping and delivery process.
Processing Time
All orders are carefully prepared and processed within 1–3 business days.
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information, allowing you to follow your parcel throughout its journey.
Estimated Delivery Time
Once your order has been dispatched, delivery typically takes approximately 5–10 business days.
Please keep in mind that:
- Delivery times are estimates and cannot be guaranteed.
- During periods of high demand, public holidays, severe weather, carrier disruptions or customs processing, delivery may take slightly longer.
- Delivery times may vary for regional and remote areas of Australia.
Shipping & Fulfilment
To offer a wider selection of products while keeping our prices accessible, we work with a network of international fulfilment partners.
As a result, some orders may be dispatched directly from one of our international fulfilment locations.
If your order contains multiple items, they may occasionally arrive in separate parcels.
Free Shipping
We’re pleased to offer FREE tracked shipping across Australia on all orders.
There are no standard shipping charges added to your order at checkout.
Tracking Your Order
Once your order has been dispatched, you’ll receive your tracking details by email.
Please allow some time for tracking information to become available after dispatch, as updates may not appear immediately.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping details, please contact us as soon as possible. We’ll do our best to update your address before your order is processed, but changes cannot be guaranteed once an order has been dispatched.
Delivery Issues
If your tracking shows that your order has been delivered but you cannot locate your parcel, please contact us.
We may ask you to check around the delivery location, with household members or neighbours, and with the relevant delivery provider. We’ll do our best to assist you in investigating the delivery.
Delays
While we work hard to ensure orders arrive within the estimated timeframe, occasional delays can occur due to circumstances outside our control.
If your order is taking longer than expected, please check your tracking information first or contact our customer service team for assistance.
Contact Us
If you have any questions about shipping or the delivery of your order, please contact:
Elara & Co. Melbourne
Email: