General Terms & Conditions

These General Terms & Conditions apply to purchases made through the Elara & Co. Melbourne online store. By placing an order through our website, you agree to these Terms & Conditions.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law (ACL) or other applicable laws that cannot lawfully be excluded.

1. Application

These Terms & Conditions apply to the products and services offered through Elara & Co. Melbourne.

By completing a purchase, you confirm that you have read and accepted these Terms & Conditions.

2. Product Information

We make every reasonable effort to ensure that product descriptions, images, sizing information, availability and prices displayed on our website are accurate and up to date.

Please note that:

• Colours may appear slightly different depending on your screen or device.
• Minor variations may occur between product photography and the item received.
• Measurements may vary slightly where stated on the relevant product page.

Products supplied must comply with any consumer guarantees that apply under Australian Consumer Law, including applicable guarantees relating to acceptable quality, fitness for purpose and matching their description.

3. Prices & Payments

• Prices on our Australian store are displayed in Australian Dollars (AUD) unless otherwise stated.
• Orders are processed once payment has been successfully received and confirmed.
• Available payment methods will be displayed during checkout.
• We reserve the right to correct genuine pricing or website errors where permitted by applicable law.

4. Order Acceptance

After placing an order, you will receive an order confirmation using the contact details provided during checkout.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, payment issues, obvious pricing errors or product unavailability.

If we cancel an order after payment has been received and no goods are supplied, the relevant payment will be refunded.

5. Processing & Delivery

Our usual estimated timeframes are:

Processing: 1–3 business days
Estimated delivery after dispatch: approximately 5–10 business days

We work with international fulfilment and logistics partners, and some orders may be dispatched from fulfilment locations outside Australia.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, high-demand periods or customs processing.

Please refer to our Shipping & Delivery Policy for further information.

6. Returns, Refunds & Cancellations

Change-of-mind returns are subject to the conditions set out in our separate Return & Refund Policy.

Our return policy operates in addition to your rights under Australian Consumer Law.

Where a product fails to meet an applicable consumer guarantee, you may be entitled to a remedy such as a repair, replacement or refund depending on the circumstances and nature of the problem. Contract terms cannot remove these automatic consumer rights.

7. Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible.

We will make reasonable efforts to assist with delivery issues. Please refer to our Shipping & Delivery Policy for further details.

Nothing in this section excludes any responsibility or consumer right that cannot lawfully be excluded under applicable law.

8. Intellectual Property

Unless otherwise stated, content created for and owned by Elara & Co. Melbourne, including our branding, logo, website design, written content and original graphics, is protected by applicable intellectual property laws.

Such content may not be copied, reproduced, distributed or commercially used without prior written permission.

Third-party trademarks, product imagery and other intellectual property remain the property of their respective owners.

9. Promotions & Discounts

From time to time, Elara & Co. Melbourne may offer promotions, discount codes or special offers.

Unless otherwise stated:

• Promotions are available for the period communicated.
• Discount codes cannot be exchanged for cash.
• Certain products may be excluded from promotions.
• Multiple discount codes may not be combined unless specifically permitted.
• Promotional conditions will be communicated alongside the relevant offer.

All promotional and pricing representations are subject to applicable Australian consumer laws.

10. Complaints

If you have a complaint or experience an issue with your order, please contact our customer service team:

Email: 

We aim to respond to customer enquiries and complaints within 5 business days.

11. Australian Consumer Law

Australian customers may have rights and remedies under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, which cannot be excluded by these Terms & Conditions.

These Terms & Conditions should be read subject to those rights.

12. Governing Law

The business operating Elara & Co. Melbourne is established in the Netherlands.

These Terms & Conditions are governed by applicable Dutch law, subject to any mandatory consumer protections that apply to customers in Australia, including rights available under Australian Consumer Law.

Nothing in these Terms & Conditions is intended to deprive a consumer of protections that cannot lawfully be excluded.

Business Information

Trading name: Elara & Co. Melbourne
Legal business: SD Sales Online
Address: Melisseweg 9, 9731BM Groningen, The Netherlands
Dutch Chamber of Commerce (KvK): 99357712
VAT number: NL005382330B30
Email: