Privacy Policy

This Privacy Policy explains how Elara & Co. Melbourne collects, uses and protects personal information when you visit our website, make a purchase or otherwise interact with our services.

We are committed to handling your personal information responsibly, securely and in accordance with applicable privacy laws.

Personal Information We Collect

When you visit our website, place an order, create an account or contact us, we may collect information including:

• Full name
• Shipping and billing address
• Email address
• Phone number
• Payment and transaction information (processed securely through our payment providers)
• IP address, browser and device information
• Order and purchase history
• Website activity, such as pages viewed and interactions with our store
• Information you provide when contacting our customer service team

How We Use Your Information

We may use your personal information to:

• Process, fulfil and deliver your orders
• Process payments and transactions
• Provide customer service
• Send order, shipping and service updates
• Prevent fraud and protect our store and customers
• Improve our website, products and customer experience
• Analyse how our website and services are used
• Comply with applicable legal and regulatory obligations
• Send marketing communications where you have provided consent or where otherwise permitted by applicable law

Sharing Personal Information

Elara & Co. Melbourne may share personal information with trusted third parties where necessary to operate our business and provide our services. These may include:

• Payment processors
• Shipping, fulfilment and logistics providers
• E-commerce and website providers
• Analytics and marketing service providers
• Customer service and technology providers

We only share information where reasonably necessary for these services or where required by law.

Some of our service providers and fulfilment partners may operate outside Australia, which means personal information may be processed or stored overseas.

International Orders and Fulfilment

To process and deliver your order, certain information, such as your name, shipping address, phone number and order details, may need to be provided to our fulfilment and delivery partners.

Where personal information is disclosed or processed internationally, we take reasonable steps to work with reputable service providers and protect personal information in accordance with applicable requirements.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records and meeting legal, accounting or regulatory requirements.

Cookies

Our website uses cookies and similar technologies to operate the store, remember preferences, understand how visitors use our website and support analytics and marketing activities.

Depending on your browser and device, you may be able to manage or disable certain cookies through your browser settings.

Marketing Communications

If you choose to receive marketing communications from us, we may use your contact details to send information about products, promotions and offers.

You can unsubscribe from marketing emails at any time using the unsubscribe option provided in our communications.

Australian marketing rules are worth paying attention to here: businesses generally need consent for commercial electronic messages, must identify themselves and must provide a functional unsubscribe mechanism.

Accessing and Correcting Your Information

Depending on the laws applicable to you, you may have rights relating to the personal information we hold about you, including requesting access to or correction of your personal information.

If you have a privacy-related request, question or complaint, please contact us using the details below.

Security

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmission or electronic storage is completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or applicable legal requirements.

Any updated version will be published on this page.

Contact Us

For questions, requests or complaints regarding this Privacy Policy or how we handle personal information, please contact:

Elara & Co. Melbourne
Email: [jouw nieuwe Australische store-email]